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Shipping Policy

At Coin Kon, we ensure the safe and timely delivery of all orders.

🔹 Processing Time:

  • Orders are processed within 2-3 business days after payment confirmation.

🔹 Shipping Methods & Delivery Time:

  • Standard Shipping: 5-10 business days
  • Express Shipping: 2-5 business days (available at extra cost)

🔹 Tracking & Updates:

  • Once shipped, you will receive a tracking number via email/SMS.

🔹 Shipping Charges:

  • Charges vary based on location and selected shipping method.

🔹 International Shipping:

  • Currently, we ship only within India.

For any shipping-related inquiries, feel free to contact us!

Refund Policy

At Coin Kon, customer satisfaction is our priority. Please review our refund policy before making a purchase.

🔹 Eligibility for Refund:

  • Refunds are only applicable in case of wrong, damaged, or missing items.
  • The request must be raised within 3 days of delivery.

🔹 Non-Refundable Items:

  • Coins that match the description but do not meet personal expectations.
  • Items purchased during special sales or promotions.

🔹 Refund Process:

  1. Contact us at [your email/contact info] with order details and images of the issue.
  2. Once approved, the refund will be processed within 7-10 business days.
  3. Refunds will be issued via the original payment method.

🔹 Return Shipping:

  • If a return is required, the buyer is responsible for shipping costs unless the error is from our side.

Cancellation / Return / Exchange Policy

At Coin Kon, we strive to provide the best service. Please read our policy before making a purchase.

Cancellation Policy

  • Orders can be canceled within 12 hours of purchase.
  • Once shipped, orders cannot be canceled.

Return Policy

  • Returns are accepted only for damaged, defective, or incorrect items.
  • Return requests must be raised within 3 days of delivery.
  • Items must be returned unused, in original packaging.

Exchange Policy

  • Exchanges are allowed only if the item received is damaged or incorrect.
  • Exchange requests must be raised within 3 days of delivery.
  • If the requested replacement is unavailable, a refund will be issued.

Return Process:

  1. Contact us at [your email/contact info] with order details and issue description.
  2. Our team will review and approve the return/exchange request.
  3. The item must be shipped back at the buyer’s expense (unless the issue is from our side).
  4. Refunds or exchanges will be processed within 7-10 business days after receiving the returned item.