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Puratana Mudra

Shipping Policy

Shipping Policy – Puratana Mudra At Puratana Mudra, we take great pride in providing our customers with rare and unique currency notes. We understand the importance of safely and securely delivering your valuable purchases, which is why we’ve created a shipping policy that ensures a smooth and reliable experience. 1. Processing Time:
  • All orders are processed within 1-3 business days (excluding weekends and holidays) after the payment is received.
  • You will receive an email confirmation once your order has been shipped, along with tracking information (if applicable).
2. Shipping Methods:
  • We offer a variety of shipping options, including Standard Shipping and Expedited Shipping.
  • Shipping carriers may include major services like FedEx, UPS, or USPS, depending on your location and shipping method selected.
3. Shipping Costs:
  • Shipping fees are calculated at checkout based on your location and chosen shipping method.
  • For orders over a certain amount, you may qualify for free shipping. Please check for any ongoing promotions or discounts.
4. International Shipping:
  • We currently offer international shipping to select countries. Shipping times and costs will vary depending on the destination.
  • Please note that customs duties, taxes, and any other fees associated with international shipments are the responsibility of the buyer.
5. Delivery Times:
  • Domestic Orders: Estimated delivery time is 3-7 business days for standard shipping and 1-3 business days for expedited shipping.
  • International Orders: Delivery time may vary, but typically takes between 7-21 business days, depending on the destination country.
6. Packaging:
  • We take extra care to securely package your currency notes to ensure they arrive in perfect condition. Each item is carefully wrapped and protected during shipping to prevent damage.
7. Order Tracking:
  • Once your order has been shipped, we will send you tracking information via email. You can track your order through the provided carrier’s website.
8. Address Accuracy:
  • Please ensure that your shipping address is correct and complete. We are not responsible for lost or delayed orders due to incorrect address information. If you notice an error in your address, please contact us as soon as possible to update your order.
9. Returns & Damages:
  • Given the rarity and unique nature of our products, all sales are final. However, if your order arrives damaged or there is an issue with the shipment, please contact us within 7 days of receiving your order, and we will work with you to resolve the issue.
10. Customer Support:
  • If you have any questions or concerns regarding shipping, please don’t hesitate to contact our customer service team at ajayadlakha69@gmail.com. We’re here to assist you!
Thank you for choosing Puratana Mudra! We look forward to providing you with extraordinary currency treasures.

Cancellation / Return / Exchange Policy

At Puratana Mudra, we strive to ensure that you have a positive shopping experience and are completely satisfied with your rare currency purchases. Due to the exclusive nature of the items we sell, we have a detailed refund and cancellation policy to guide you through the process.

1. Refunds:

  • Final Sale: All sales are final for currency items due to their rare and collectible nature. We do not offer refunds for items once they are purchased.

  • Damaged or Defective Items: If your order arrives damaged or if there is an issue with the condition of the currency, please contact us within 7 days of receiving your order. We will assist you in resolving the issue, which may include issuing a refund or replacement.

    • To request a refund or replacement for a damaged or defective item, please email us at [Your Contact Email] with your order number, photos of the damage, and a brief description of the issue.

2. Cancellations:

  • We understand that circumstances may change, and you might need to cancel your order. However, since our products are rare and processed quickly, cancellations are only accepted within 24 hours of placing the order.

    • To request a cancellation, please contact us immediately at [Your Contact Email]. If the order has already been processed or shipped, we are unable to cancel it.

3. Exchange Policy:

  • Due to the uniqueness and rarity of the items sold, we do not offer exchanges. Please double-check your order before completing your purchase to ensure you're satisfied with your selection.

4. Returns:

  • Given the nature of our products, Puratana Mudra does not accept returns on any purchased currency items. All items are carefully inspected and securely packaged before shipping.

5. Order Modifications:

  • If you wish to modify your order (e.g., change the shipping address or adjust the currency item), please contact us immediately. If your order has not yet been processed or shipped, we will be happy to accommodate changes. However, once the order is in transit, modifications cannot be made.

6. Contact Us:

  • If you have any questions or concerns regarding our refund, cancellation, or return policies, please feel free to reach out to us at ajayadlakha69@gmail.com. Our customer service team is here to assist you.

Thank you for choosing Puratana Mudra. We value your business and look forward to providing you with exceptional currency treasures.