Refund Policy

Thank you for shopping at Coinbazzar. This refund policy outlines the terms and conditions for requesting refunds for purchases made on our e-commerce platform specializing in numismatics (coins, banknotes, and collectibles). Please read this policy carefully before making a purchase.

Eligibility for Refunds

We aim to ensure customer satisfaction with every purchase. Refunds will be considered under the following conditions:

Damaged or Defective Items:

If an item arrives damaged or defective, you are eligible for a refund or replacement.

You must notify us within 7 days of receiving the item, providing clear photographic evidence of the damage or defect.

Incorrect Items Received:

If you receive an item that does not match your order, we will issue a refund or send the correct item at no additional cost.

Returns for Any Other Reason:

Returns for reasons other than damage, defects, or incorrect items are subject to approval. A restocking fee of 15% of the item's value may apply.

Conditions for Refund Approval

Refunds will only be approved if the following conditions are met:

The item must be in its original condition (unused, unopened, and with all original packaging and certificates, if applicable).

The request for a refund must be initiated within 7 days of receiving the item.

High-value numismatic items must be returned with secure and insured shipping. We are not responsible for lost or damaged returns during transit.

Non-Refundable Items

The following items are not eligible for refunds:

Custom or personalized numismatic items.

Items sold as part of a clearance or "final sale."

Items damaged due to improper handling or storage by the customer.

Refund Process

Initiate a Refund Request:

Contact us via email at puranepaiseantiques@gmail.com
or phone at 8217425468 with your order details and reason for the refund request.

Review and Approval:

We will review your request within 3-5 business days and notify you of the outcome.

Return Shipping:

If the refund is approved, you will be required to ship the item back to us. Customers are responsible for return shipping costs unless the return is due to an error on our part.

Processing the Refund:

Refunds will be processed within 7-10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.