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Shipping Policy

Shipping Policy
  • Delivery Method: All orders are delivered via bike delivery for local areas.
  • Processing Time: Orders are processed within 1-2 business days.
  • Delivery Time: Local deliveries typically arrive within 1-3 days after processing.
  • Delivery Area: We offer bike delivery within [your specified city/region].
  • Delivery Charges: A flat delivery fee applies, calculated based on your location.
  • Damaged Items: We ensure safe delivery, but if items arrive damaged, please contact us within 24 hours.
For any questions, reach out to us!

Refund Policy

Refund Policy
  • Eligibility: To be eligible for a refund, items must be returned within 14 days of purchase in their original condition.
  • Non-Refundable Items: Customized orders and coins with signs of wear or damage are non-refundable.
  • Refund Process: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Refund Method: Approved refunds will be processed within 7 business days and issued to the original payment method.
  • Return Shipping: Customers are responsible for the cost of return shipping.
For questions or concerns, please contact us!

Cancellation / Return / Exchange Policy

Cancellation/Return/Exchange Policy
  • Order Cancellation: You can cancel your order within 24 hours of purchase for a full refund. After this period, cancellations are not accepted.
  • Return Policy: Returns are accepted within 14 days of receiving your item, provided the coin is in its original condition. Customized or damaged coins are non-returnable.
  • Exchange Policy: Exchanges are allowed within 14 days, subject to availability. The item must be in its original condition, and the customer is responsible for any additional shipping fees.
  • How to Request: To cancel, return, or exchange an item, please contact us with your order number and details.
For further assistance, feel free to reach out!