Shipping Policy

Perfect, since your *Physical Notes are also available*, here is the final *Shipping Policy* for both digital + physical. Just add your details and use it: --- *SHIPPING POLICY - Physical & Digital Notes* *1. Product Types* We sell two types of products: a) *Digital Notes (PDF)* - Delivered via WhatsApp / Email b) *Physical Notes (Printed Hard Copy)* - Delivered via Courier *2. Digital Delivery* - Delivery Time: Within 30 minutes after payment verification - Method: WhatsApp / Email / Drive Link - No shipping charges *3. Physical Notes Shipping* *a) Shipping Partners:* We ship via India Post, DTDC, Delhivery, or Ecom Express. *b) Processing Time:* Order is processed and packed within 24-48 hours after payment. *c) Delivery Time:* - Jharkhand & Bihar: 2-4 Business Days - Rest of India: 4-7 Business Days - Remote Areas: 7-10 Business Days *d) Shipping Charges:* - Free Shipping on orders above Rs. 499 - Rs. 50-80 shipping charge for orders below Rs. 499 (depends on weight & location) - COD available with Rs. 50 extra charge (if you offer COD) *4. Order Tracking* Once shipped, you will receive a Tracking ID on your WhatsApp number. You can track your order online. *5. Address Policy* Please provide full and correct address with Pincode and mobile number. We are not responsible for delivery failure due to wrong address. Re-shipping charges will apply. *6. Damaged / Lost Parcel* - If parcel is damaged in transit, share unboxing video within 24 hours of delivery for replacement. - If parcel is lost by courier, we will reship or provide full refund after confirmation from courier company. *7. No Return / No Exchange* notes cannot be returned or exchanged once delivered, as they are customized printed materials. *For any query:* WhatsApp: [6268557939] Email: [utkarsssggg@gmail.com] -

Refund Policy

*REFUND POLICY* *Chotu Kirana Store - Notes Business*   *Last Updated: 14 Oct 2026*   *1. No Refund for Digital PDF Notes* Once digital PDF notes are delivered via WhatsApp, Email or Google Drive link, no refund will be provided under any circumstances. Please check the free sample before buying.   *2. Physical Notes - No Return as Customized* All physical printed notes are printed and customized as per your order. Therefore, returns or exchanges are not accepted for physical notes.   *3. Damaged Parcel - Replacement with Unboxing Video* If your parcel arrives damaged, please send a clear unboxing video within 24 hours of delivery. After verification, we will provide a free replacement.   *4. Lost Parcel - Full Refund or Reship* If your parcel is marked as lost by the courier company or not delivered after the expected timeframe, we will either reship your order at no extra cost or provide a full refund.   *5. Wrong / Double Payment - Refund Within 24 Hours* If you have made a payment incorrectly or paid twice by mistake, please contact us within 24 hours. We will refund the amount to your original payment method.   *Contact for Refund / Support:* WhatsApp: 6268557939 Email: utkarsssggg@gmail.com   By placing an order, you agree to this refund policy.   ---