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Shipping Policy

1. Shipping Methods: We offer multiple shipping methods to cater to our customers' needs. These include standard shipping, express shipping, and same-day delivery options, subject to availability and location. 2. Shipping Charges:
  • Standard Shipping: Orders above INR 2499 qualify for free standard shipping. For orders below INR 2499, a flat shipping fee of INR 90 will apply.
  • Express Shipping: Express shipping charges are calculated based on the weight and dimensions of the package, as well as the delivery location. The exact charges will be displayed during the checkout process.
  • Same-Day Delivery: This service is available in select areas and is subject to an additional fee. The fee varies depending on the distance and urgency of delivery.
3. Delivery Time:
  • Standard Shipping: Delivery typically takes 3-7 business days from the date of dispatch, depending on the destination.
  • Express Shipping: Delivery usually takes 1-3 business days from the date of dispatch, depending on the destination and the selected shipping method.
  • Same-Day Delivery: Orders placed before 07:00 PM on weekdays are eligible for same-day delivery. Orders placed after this time or on weekends will be delivered the following business day.
4. Order Processing:
  • Orders are processed within 24-48 hours of receipt, excluding weekends and public holidays.
  • Customers will receive a confirmation email with tracking information once the order has been dispatched.
5. Delivery Partners:
  • We partner with reputable courier services and logistics companies to ensure reliable and timely delivery of your orders.
  • Our delivery partners include Delhibery, Ekart, DTDC etc.
6. Delivery Restrictions:
  • We currently deliver to addresses within India only. We do not ship internationally.
  • Deliveries to remote or inaccessible areas may take longer than the specified timeframes.
7. Tracking Orders:
  • Customers can track their orders using the tracking number provided in the shipping confirmation email.
  • Alternatively, customers can log in to their account on our website to track their orders in real-time.
8. Delivery Updates:
  • Customers will receive notifications via email or SMS at various stages of the delivery process, including order confirmation, dispatch, and delivery.
9. Failed Delivery Attempts:
  • In case of a failed delivery attempt due to the recipient's unavailability or incorrect address provided by the customer, our delivery partner will make subsequent attempts or contact the customer for further instructions.
  • Additional charges may apply for re-delivery attempts beyond the initial failed attempt.
10. Customer Support:
  • For any inquiries or assistance regarding shipping and delivery, customers can contact our customer support team via email at choudharydental2008@gmail.com or by phone at 9801286841.
11. Shipping Policy Updates:
  • We reserve the right to update our shipping policy at any time without prior notice. Any changes will be reflected on our website.
By placing an order with us, customers acknowledge and agree to abide by the terms and conditions outlined in this shipping policy. Note: This shipping policy is subject to change and should be reviewed periodically for updates.

Refund Policy

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:
  • Gift cards
  • Downloadable software products
  • Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:
  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery
 

Refunds

  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}. Sale items Only regular priced items may be refunded. Sale items cannot be refunded.

Cancellation / Return / Exchange Policy

Exchanges

  We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at choudharydental2008@gmail.com and send your item to: CHOUDHARY DENTAL DEPOT . NEAR TARA HOTAL, AYACHI NAGAR, BENTA, LAHERIASARAI, DARBHANGA, BIHAR – 846003.  

Gifts

  If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.  

Shipping returns

  To return your product, you should mail your product to: CSec.-5, Plot No.-3/119, Rajendra Nagar, Sahiababd, Ghaziabad, UP-201005. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.  

Need help?

  Contact us at skumar1646@gmail.com for questions related to refunds and returns.